GroupL is currently recruiting for Gym Receptionist role with a pleasing personality to join our Facilities services client in Dubai

Job Description:

 

We are looking for a friendly, energetic, and highly organized individual to join our team as a Gym Front Desk Staff member. This role involves a variety of tasks, including greeting residents, answering phones, managing member accounts, and maintaining a clean and organized gym and front desk area.

 

Responsibilities:

 

·        Greet residents / guests upon arrival and assist them, as necessary.

·        Assist with provision of towels and keep a log for issuance of the same.

·        Manage resident / guest check-ins and monitor gym access.

·        Answer phone calls, respond to inquiries, and direct calls to appropriate staff.

·        Assist in updating member account information in coordination with Residences team.

·        Assist in laundry pick up and drop in coordination with the Residences and Laundry team.

·        Provide information about gym services, and policies.

·        Keep the front desk area clean, organized, and stocked with necessary supplies.

·        Resolve member issues in a professional and timely manner.

·        Perform other administrative tasks as assigned by management.

 

Requirements:

 

High school diploma or equivalent.

Previous customer service or front desk experience is a plus.

Strong communication and interpersonal skills.

Ability to handle multiple tasks and prioritize effectively.

Proficient in basic computer applications, such as MS Office.

 

Administrative Tasks: Answer phone calls, schedule appointments, manage booking, and perform data entry tasks.

Facility Maintenance: Ensure the reception area is tidy and well maintained and report any facility issues to management.

Miscellaneous Tasks: Depending on the gym, receptionists may also need to handle first-aid situations, provide gym tours, or manage inventory of gym retail products.

Communication Skills: Receptionists should have excellent verbal and written communication skills as they interact with gym members / residents / concierge and facility maintenance team on a regular basis.

Customer Service Skills: Receptionists need to provide outstanding customer service, from resolving issues to answering inquiries.

Organizational Skills: Receptionists should be well-organized and able to manage multiple tasks at once.

Computer Skills: They should be comfortable with using computers, especially for tasks like data entry, scheduling, and email communication.