Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Answering screening and forwarding incoming phone calls
Receiving and sorting daily mail

• Greet and welcome guests as soon as they arrive at the office


• Direct visitors to the appropriate person and office


• Answer, screen and forward incoming phone calls


• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)


• Provide basic and accurate information in-person and via phone/email


• Receive, sort and distribute daily mail/deliveries


• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)


• Order front office supplies and keep inventory of stock


• Update calendars and schedule meetings


• Arrange travel and accommodations, and prepare vouchers


• Keep updated records of office expenses and costs


• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements and skills

• Proven work experience as a Receptionist, Front Office Representative or similar role


• Proficiency in Microsoft Office Suite


• Hands-on experience with office equipment (e.g. fax machines and printers)


• Professional attitude and appearance


• Solid written and verbal communication skills


• Ability to be resourceful and proactive when issues arise


• Excellent organizational skills


• Multitasking and time-management skills, with the ability to prioritize tasks


• Customer service attitude


• High school degree; additional certification in Office Management is a plus